When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account the quality, quantity and frequency of reviews and opinions submitted by travelers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
Commenting on this achievement, Marc Devroye, General Manager of LeMeridien Ibom Hotel & Golf Resorts, says“LEMERIDIEN IBOM HOTEL & GOLF RESORTS is honoured that so many of our hotels have earned the TripAdvisor Certificate of Excellence. We’re proud to have more than 12 winning hotels around the world earn this prestigious award for exceptional achievement. There is no greater seal of approval than being recognized by our customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our continued business success and commitment to service excellence.”
Meanwhile, Marc Charron, President of TripAdvisor for Business, says "TripAdvisor is pleased to honor exceptional hospitality businesses that have received consistent praise and recognition by travelers on the site. By putting a spotlight on businesses that are focused on delivering great service to customers, TripAdvisor not only helps drive an improvement to hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”